Refund policy

Chugski Return Policy

We want you to be completely satisfied with your Chugski purchase. If you’re not entirely happy with your product, we offer the following return policy:

Eligibility for Returns:

• Timeframe: Returns are accepted within 30 days from the date of purchase.
• Condition: The item must be in its original, unused condition and packaging.
• Proof of Purchase: A receipt or order confirmation must be provided for all returns.

Non-Returnable Items:

• Items that have been used, damaged, or altered.
• Custom or personalized products.
• Gift cards or clearance items.

How to Return:

1. Contact Us: Reach out to our customer service team at chugski716@gmail.com to initiate the return process.
2. Return Authorization: We will provide you with a Return Authorization Number and detailed instructions.
3. Package the Item: Securely package the item in its original packaging. Include all original accessories, manuals, and paperwork.
4. Ship the Item: Send the item to the address provided in your Return Authorization instructions. You are responsible for the return shipping costs unless the return is due to a defect or error on our part.

Refunds and Exchanges:

• Refunds: Once we receive and inspect the returned item, we will process your refund to the original payment method. Please allow 5-7 business days for the refund to reflect in your account.
• Exchanges: If you prefer an exchange, please specify the new item you’d like when you contact us. We’ll assist you in processing the exchange once we receive the returned item.

Defective or Incorrect Items:

• If you receive a defective or incorrect item, please contact us immediately. We will cover return shipping costs and ensure that you receive a replacement or full refund.

Contact Information:

For any questions or concerns about our return policy, please contact us:

• Email: chugski716@gmail.com
• Address: 5029 Broadway Depew, New York 14043

Thank you for choosing Chugski!